Current as of October 23, 2023

Your privacy is important to us at Pixie. We respect your privacy regarding any information we may collect from you across our website.

Introduction & Overview Welcome to Pixie - an AI assistant ("Service") powered by White Cloak Technologies, Inc. ("Company," "we," "us," or "our").

This Privacy Policy explains how we collect, use, and share your personal information when you engage with the Pixie Service. We are committed to protecting your privacy and will only use your personal information in accordance with this Privacy Policy.

We encourage you to read this Privacy Policy carefully so that you understand how we collect, use, and share your personal information. If you have any questions about this Privacy Policy, please contact us at talk@hellopixie.ai.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. 1. Data Collection

1.1. We collect several different types of information for various purposes. 1.2. Personal Data: We may ask you to provide us with certain personally identifiable information when you create an account to use our Service, including (i) name, (ii) email address, and (iii) mobile phone number. 1.3. Training Data: We may collect data on your business practices, ways of working, financials, and the like in the form of the training data which serve as basis for the Service’s input or knowledge base. 1.4. Usage Data: We may collect information that your browser sends (“Usage Data”). This Usage Data may include your IP address, device information, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other such diagnostic data. 1.5. Tracking Data: We use cookies to operate and administer our Service, in an effort to ensure a smooth user experience. Cookies are small pieces of data that are sent to your browser by the website you visit. You can set your browser to accept, reject, or notify you about cookies. However, refusing cookies may negatively affect the display function of the Service, or even completely prevent you from using some of Service’s features. 1.6. Communication Data: We may collect several contact information if you decide to communicate with us through the website’s forms for inquiries, concerns, and requests. 1.7. Analytics Data: We may use several online analytics products that use cookies to help us analyze how you use the Service.

2. Data Usage

2.1. We may use the collected Personal Data for the following purposes:2.1.1. To provide and maintain our Service;2.1.2. To communicate with you;2.1.3. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us;2.1.4. To prevent fraud, criminal activity, or misuses of our Services, and to ensure the security of our IT systems, architecture, and networks2.1.5. In any other way we may describe when you provide the information.

3. Data Management

3.1. Data Retention: We retain your personal information for the duration necessary to provide the Service and fulfill legal obligations. Should you wish to delete your data, please contact us using the provided contact details. 3.2. Data Sharing: We do not sell, rent, or lease your personal information to third parties for marketing purposes. To support Pixie's operation, we may share your data with trusted third-party service providers without further notice to you, unless required by the law. 3.3. Data Security: Protecting your data is of utmost importance to us. We employ appropriate administrative, technical and physical security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. However, while we take precautions, no method of transmission over the internet or electronic storage is 100% secure.

4. Your Rights

4.1. You have the following rights regarding your personal data:4.1.1. Right to access: You have the right to request access to your personal data. We may provide you with a copy of your personal data in a clear and concise format.4.1.2. Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.4.1.3. Right to erasure: You have the right to request that we erase your personal data. We may erase your personal data unless we have a legal obligation to retain it.4.1.4. Right to restriction of processing: You have the right to request that we restrict the processing of your personal data. This means that we will only process your personal data for certain limited purposes.4.1.5. Right to data portability: You have the right to request that we transfer your personal data to another organization.4.1.6. Right to object: You have the right to object to the processing of your personal data. We may stop processing your personal data unless we have a compelling legitimate interest to continue doing so.4.2. To exercise any of your data rights, please contact us at talk@hellopixie.ai. We will respect your data rights and respond to your requests in a timely manner.

5. Payments

5.1. If you opt for the paid features of Pixie, payment information such as credit card details may be collected and processed securely. This information is used solely for billing purposes and to provide access to the chosen features.

6. Links to Other Sites

6.1. In the event the Service contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

7. Children's Privacy

7.1. Our Service is not targetted at anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you have reason to believe that your Child has provided us with Personal Data, please contact us and we will take steps to remove that information from our databases.

8. Changes to this Privacy Policy

8.1. We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices and legal requirements. Changes will be effective upon posting on our website. Continued use of Pixie after changes implies your acceptance of the revised policy.

9. Contact Us

9.1. If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please reach out to us at talk@hellopixie.ai.